Let Workato and Zendesk Revolutionize Your Customer Experience

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Zendesk x Workato: Endless Benefits

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Ready to see how Workato can create amazing employee experiences and bring better support processes to your org?

Workato is 10X faster than traditional integration tools without compromising on power. 

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Track support hours per customer, prioritize high value customers

CRM to Zendesk

RMA Automation

Get a full view of the order and return process in Zendesk including API calls to shipping providers like UPS.

Issue to Resolution

Allow Support to Developer escalation with the click of a button and automatic status updates as the issue moves through the development lifecycle.

Connecting multiple instances of Zendesk

360 Customer Warehouse

Move data from Zendesk, CRM, and Marketing tool into a warehouse like Snowflake for a holistic view of the customer across departments.

Support Bots

Create support bots and helpdesk bots for Slack or Microsoft Teams to reduce friction and pre-empt ticket creation

Smart Ticketing

Allow employees to create tickets from the field via SMS, from Slack, or by leaving a voicemail. Create tickets totally human free using AI. 

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"Veyo is pioneering the next generation of patient transportation, so customer experience is very important - we offer support 24 hours a day, 7 days a week, 365 days a year in over 170 languages, assisting with eligibility, trip booking, recurring trips, and trip assistance. With Workato we are able to keep track of what's happening with our customers on the road and log it in Zendesk so we have a real-time, holistic view."  

David Gibson, VP of Operations at Veyo