Enterprise Concierge Service
Copyright © 2017 Workato, Inc. All rights reserved
Outside of the normal operational support, your digital transformation projects with Workato will have regular and growing support needs. Both business and technology teams may require additional support to operate and innovate. Workato’s Elite program for enterprise customer offers a high touch engagement model to deliver the most value for your investment in Workato.
You can also purchase the optional concierge service to ensure that solutions you build with Workato continue to adapt to meet your expanding business and technology transformation needs. Whether developing functional enhancements for current implementations, developing new solutions for your business, or exploring ways to optimize and improve performance, you will have access to highly skilled and experienced Workato experts who understand your solution and can help you to achieve greater business value beyond the initial deployment.
The assigned Customer Success Manager (CSM) will be your advocate and liaison to Workato. They will provide the technical support for executing, operating, monitoring and troubleshooting.Your TAM will actively work with your team and Workato technical support to drive resolution for issues.
Customer Success Manager (CSM)
Custom Onboarding Package
The onboarding package is an absolute necessity for ensuring a faster path to success. It includes a quickstart that will get your team ramped up on using Workato and getting the first project live. In addition to ensuring the initial success, we will check in with you in 6 months for a health-check to ensure your success trajectory is on course.
On-Demand Workshops
When your team needs help with new projects or onboard new members, you can request scheduling a Work Jam (full day workshop) or training session. These sessions help accelerate the development timelines and improve the success of projects.
Customer Advisory Board (CAB)
Connect with our Development team to be informed and involved. You’ll be invited to join our Beta programs and Workato Product Managers will host at least two product roadmap webinars each year to share the newest release, schedules, and any other product highlights.
Optional Concierge Service
Expertise When and How You Need It
Get access to customer success experts by purchasing one of the onboarding packages.