Build a self-serve IT helpdesk with Workbot and Slack automations


Why should you attend?

When employees reach out to the help desk, they expect a prompt resolution to their requests. The increasing number of requests, recurring issues, poor process, and tools for tracking and communication can cause repetitive, and time-wasting tasks for your IT teams.

Unlock the full potential of your IT teams and tools by creating slick HelpDesk experiences in Slack that make creating, triaging, approving, and resolving tickets faster for every team.

Join this Product Hour to learn how Will Balson and the team at Box have used automations with Workbot for Slack to automate away costs, improve response times, and above all create delightful experiences for everyone.

Join us in this Product Hour to learn about the best practices that can help you in creating a robust foundation for governnce and security to build, manage, and operate these automations at scale across your enterprise.

What will you learn?

  • How to run a help desk from Slack
  • Adopting self-service for speed and scale
  • Faster approvals, faster response times
  • War-rooms and escalations
  • And more!


Will Balson

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Join the discussion!


Jayesh Shah

VP of Customer Success

Business Systems Engineer



Looking to learn more? Check out our past product hours.
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Thursday, April 8th 2021

11 AM - 12 PM PT