Inside the Book

The line between communications and collaboration is blurring at an exponential pace. Workato's solutions are another proof point of the value derived when you use open APIs to break down the barriers of data across business applications.
David Lee, VP of platform at RingCentral

Copyright 2017 Workato

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Not only does Workato provide a functionality I couldn't find elsewhere, but it's also so easy to change and customize when you need it to. The integration makes our customer success better without any extra work for them or any distractions for the dev team.
Cheryl Feldman, App Admin, Namely

AUTOMATIONS THAT SAVE  CUSTOMER SERVICE 200 HOURS A YEAR

7

IT Support Ops

8

4

Using A.I. in Customer Service

Innovative Survey Automation

5

6

1

eCommerce

Order Onboarding

Pre-emptive Support

2

Omni-Channel Help

3

Integrated UCaaS

Customer service teams must always keep one eye turned towards the future. 

From how to use Artificial Intelligence to decrease the number of hours spent escalating tickets, to ways to automate survey deployment and result sorting - this book gives you 62 pages of best practices and ideas on how to innovate and improve your customer success processes.

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